Last year I signed up for updates from the Institute for Healthcare Improvement (IHI), the organization known for the Triple Aim framework. I have been learning about IHI’s impressive work and have appreciated the resources available on the organization’s website. This week I participated in an excellent webinar featuring Dr. Don Berwick, IHI President Emeritus and Senior Fellow, and Dr. Jessica Berwick, Internist, Beth Israel Deaconess Medical Center, discussing the topic Morality Matters: How to Reset the Mission of Quality Improvement.
Their starting point was a keynote presentation by Don Berwick given at IHI’s National Forum last December in which he had raised concerns about the tensions experienced in healthcare today arising from two eras: professional dominance in era one followed by a move to accountability, measurement and greater scrutiny in era two. He proposed steps to a third era – the focus of the February 18 webinar – with a plea to decrease excessive measurement among other steps (See slide 8 in the webinar slides). To move into a moral era, he outlined the need to recommit to the science of improvement, protect civility within healthcare and focus on the patient (“Listen, really listen”). Jessica Berwick offered commentary and examples from her current experience as a new internist and hospitalist in Boston. It was interesting to hear from this dynamic father and daughter team as they talked about what really matters and explored ways to overcome the challenges imposed by corporate entities and external systems. They stimulated my thinking about the importance of values to the quest of improving health and healthcare delivery.
Please see links to selected IHI resources:
A primer on the Triple Aim framework, history and application is found on the IHI Triple Aim Initiative page.
Audio recording of Morality Matters: How to Reset the Mission of Quality Improvement. (Feb. 18, 2016)
Video recording of Don Berwick’s IHI National Forum presentation (Dec. 9, 2015)